salesforce CUSTOMIZATION / administration / CONSULTANCY

1. Salesforce Configuration: Building object model, layouts designing, workflow designing, process automation. All type of clouds configuration.

2. Salesforce Integration: Any application integration with salesforce by using Api's or connectors.

3. Salesforce Development / Lightning aura components / Web Components Any application building & customization using apex, visualforce, lightning.

4. Salesforce Training: Conduction of salesforce training with best material.

Any salesforce related work.

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• Ensuring optimal performance of Salesforce systems and products.

• Upgrading and configuring Salesforce systems for optimized integration.

• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

• Importing sales department leads, contacts, and other data.

• Maintaining the Sales Cloud, as well as building custom reports and dashboards.

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

• Evaluating and installing new Salesforce releases, as well as providing training and support.

• Documenting processes, including error reports and changes to field history tables.

• Preparing reports for Sales and other departments.

Key Duties & Responsibilities

• Serve as primary system administrator for the Salesforce.com environment with 1000+ users

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce.com data feeds and other integrations

• Coordinate the evaluation, scope and completion of new development requests.

• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Effectively act as the liaison between our users, vendors and the application development teams

• Work independently with members of the user community to define and document development requirements

Skills Required

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required

• Minimum two years of experience as a Salesforce.com administrator

• Sales Cloud, Service Cloud and Developer certifications preferred

• Proven ability to design and implement new processes and facilitate user adoption.

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

• Experience with nonprofit processes preferred

• Previous experience working in a SCRUM or agile environment preferred